This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

stockxpertcom_id20808191_size0Comments & Complaints

We operate a zero tolerance for both physical and verbal abuse.

We try our utmost to give you the best possible service, if however, you have cause for concern, we operate an in house "Practice Complaints Procedure".

Please ask reception for one of our complaints procedure leaflets. This does not affect your rights.

Patient Leaflet - Why do doctors run late?

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website