Protected Time - Thursday 23rd February

We will be closed between 12noon and 5pm.  If you need to see a doctor or require advice during this time please contact NHS Direct 0845 46 47 or Urgent Care Services on 01908 201022 

Please Note -

279 patients did not attend their appointments during December.

We removed 9 patients from our list during December due to the number of appointments they had not attended without cancelling, (warning letters are sent before this stage).

Confidentiality
Comments & Complaints

confidentialConfidentiality

The surgery holds manual and computerised records on all its patients.

This data is entirely secure and confidential and we are registered under the Data Protection Act 1998.

All staff who have access to medical records are obliged to observe strict rules of confidentiality Under the Access to Medical records Act 1990, patients may view their records, although a small charge will be made.

Records are used by the NHS for financial audit purposes and for anonomysed research to monitor and improve health care.

If a patient wishes to be excluded from anonomysed research, then they should write to the practice manager.

Exclusion from research will not affect your treatment.

Please inform the surgery of any change to your details ie name, address, telephone number

Medical Records

Medical Records may on occasions be inspected by other doctors for the purposes of training and education. You do, of course, have the right to object to this but we would ask that any objection is put in writing to the Practice Manager.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website